Delete your Elandra account

Last updated: November 14, 2026

If you can access your account in the app, go to Me → Settings → Delete my account. You can complete deletion in the app without sending an email.

If you uninstalled the app or cannot sign in

You can request deletion without reinstalling the app. If possible, email simurgapp@gmail.com from the address associated with your account, with the subject “Elandra account deletion request.” If you used Apple's Hide My Email feature, include your account's relay address if you know it. If you cannot access that address, write from an address you can access and explain the situation. We may ask for additional information to verify that the account is yours. Do not send passwords or payment card details.

What is deleted?

We delete your account record, profile, birth details, readings, chats, fortune results, journal entries, friend links, and reports. Coffee cup photos are never stored, so there are none to delete. Payment records that must be retained for legal reasons may remain with the relevant service providers. See our Privacy Policy for details.

Subscriptions: Deleting your account does not automatically cancel an App Store or Google Play subscription. Cancel it separately in the store where you purchased it to stop renewals.

Deletion cannot be undone. Your Stardust balance and reports are also removed. An email request does not automatically delete an account: support verifies the account and handles the request. We respond as soon as possible and within 30 days at the latest. The Privacy Policy explains the retention of technical logs and service provider records.